BAPU TOWER SAMITI believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Immediate requestCancellation requests are considered when made immediately after placing the order.
Same-day reportingDamaged, defective or expectation-related issues must be reported within the stated same-day period.
16 - 30 daysApproved refunds may take 16 to 30 days to be processed to the end customer.
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Damaged, Defective or Unsatisfactory Items
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
The source policy uses the wording Only same day days for this reporting window.
Warranty & Refund Processing
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the BAPU TOWER SAMITI, it will take 16 - 30 Days days for the refund to be processed to the end customer.